Enterprise
Bring the questionnaire your team already uses. We provide plain answers, a DPA, an SLA, and a private workspace for your company.
Security answers
Security review packet ready
The SOC 2 audit is underway. We provide a DPA, SLA, security answers, and questionnaire responses within five business days.
A private workspace for your company
Your company gets its own customer workspace, storage boundary, and voice setup. We do not mix customer data.
Every record is permission-checked
Users can only read data from their own company. If a request is missing the right company permission, it returns nothing.
Staff cannot browse your calls
Sales Lab staff cannot read transcripts by default. Any emergency access is performed by named operators and recorded in your audit log.
Secure sign-in for every rep
Magic links are built in. Admins can require MFA company-wide. SSO/SAML is on the Enterprise roadmap — talk to us if it is a requirement.
US data storage by default
Customer data is stored in US regions today. EU and Canada residency can be scoped during Enterprise security review — tell us early if it gates procurement.
Deployment
We keep launch simple: learn your sales motion, build the first practice calls, invite admins, and get the first reps into live sessions.
Kickoff call
We collect your pitch, pricing, top objections, deal stages, and the call type your team most needs to improve.
Workspace prepared
Your company workspace, admin access, security settings, and invite flow are prepared for review.
Practice calls built
Three practice calls are shaped around your real sales motion and approved before reps see them.
Reps start practicing
Invites go out. The first rep takes a call, hangs up, and gets a scorecard seconds later.
Buyer questions
Use these answers to start your vendor review. Send the questionnaire to security@saleslab.cloud for anything we did not pre-answer here.
Customer records, transcripts, audio, scoring, and email run in US regions by default. Data is encrypted in transit and at rest. Enterprise customers who need EU or Canada data residency can discuss that during security review.
Nobody by default. Sales Lab staff cannot browse customer transcripts. Any emergency access is performed by named operators and recorded in an audit log your admin can review.
Admins can export company data from the admin console. A signed delete request starts a seven-day waiting period, then we permanently erase the customer workspace and confirm completion in writing.
We use a small vendor set for hosting, database, voice, scoring, email, and billing. Customers receive the vendor list under our DPA, including purpose and region. We give thirty days written notice before adding a new vendor that handles customer data.
Admins control retention from seven days to ten years. The default is 365 days. Audio can be deleted separately from transcripts. Scorecards follow the same retention window as the session they belong to.
No. Customer calls, transcripts, and scorecards are used to coach that customer's team. They are not used to train foundation models.
Customer personal data stays inside the customer workspace. We do not email third parties on the customer's behalf, and we do not share data across customers. The audit log records access by user, role, and time.
We run a kickoff, load your pitch and top objections, build the first three practice calls, invite admins, and help reps run their first sessions. Most teams can begin practicing the next day.
Salesforce opportunity-to-scenario sync, Salesforce and HubSpot scorecard notes, Slack manager delivery, and Stripe billing are ready today. Record-level CRM mappings and other systems are scoped during onboarding.
We acknowledge urgent production incidents within fifteen minutes. Customers are notified within one hour for confirmed critical or high-severity incidents, and receive a written summary within five business days after resolution.
For security review
Your review reaches the team that owns the product, security answers, and legal documents.
Or the public version at /legal/security.
Ready for the conversation
Five minutes. One scenario. One honest scorecard. The rest of your stack reports on what already happened.